OTRS SQL Injection Vulnerabilities

Secunia ID	SA38507
CVE-ID	CVE-2010-0438
Release Date	08 Feb 2010
Criticality	Less Critical Typically used for cross-site scripting vulnerabilities and privilege escalation vulnerabilities. This rating is also used for vulnerabilities allowing exposure of sensitive data to local users.
Solution Status	Vendor Patch
Software	OTRS (Open Ticket Request System) 2.x
Where	From remote "From remote" describes other vulnerabilities where the attack vector doesn't require access to the system or a local network. This category covers services that are acceptable to expose to the Internet (e.g. HTTP, HTTPS, SMTP). It also covers client applications used on the Internet and certain vulnerabilities where it is reasonable to assume that a security conscious user can be tricked into performing certain actions.
Impact	Exposure of sensitive information Vulnerabilities where documents or credentials are leaked or can be revealed either locally or from remote. Manipulation of data This includes vulnerabilities where a user or a remote attacker can manipulate local data on a system, but not necessarily be able to gain escalated privileges or system access. The most frequent type of vulnerabilities with this impact are SQL-injection vulnerabilities, where a malicious user or person can manipulate SQL queries.
Description	Some vulnerabilities have been reported in OTRS (Open Ticket Request System), which can be exploited by malicious users to conduct SQL injection attacks. Unspecified input is not properly sanitised before being used in SQL queries. This can be exploited to manipulate SQL queries by injecting arbitrary SQL code. Successful exploitation allows to read or modify records in the database and gain escalated privileges, but requires agent or customer privileges. The vulnerabilities are reported in OTRS version 2.1.x through 2.4.6.
Solution	Update to OTRS version 2.1.9, 2.2.9, 2.3.5, or OTRS 2.4.7.
Reported by	The vendor credits CESICAT.
Original Advisory	http://otrs.org/advisory/OSA-2010-01-en/